近日，全球领先的自动化客户服务数字平台Fluid Topics宣布，成功从欧洲知名投资机构Kennet Partners处获得1500万欧元的B轮融资。这笔资金将助力 Fluid Topics 进一步加速其在智能客户体验领域的创新与拓展。
Fluid Topics 是一个基于SaaS（软件即服务）的平台，该平台致力于整合企业的各类知识资源，包括技术文档、数据集和营销材料，通过先进的算法技术，能够精准理解用户需求，实时提供个性化、定制化的信息检索服务。这一创新模式显著提升了客户在寻求支持和服务过程中的效率和满意度。
据Tech.eu报道，此次融资标志着 Fluid Topics 在将人工智能应用于客户服务领域的努力得到了市场的认可。随着数字化转型的加速，企业对于高效、智能化的客户服务平台需求日益增强，Fluid Topics 的解决方案正满足了这一市场需求。
Fluid Topics 的首席执行官表示：“我们非常感谢Kennet Partners对我们的信任和支持。这笔资金将使我们能够加快产品研发，扩大市场覆盖，并进一步提升我们的服务，以帮助更多企业优化其客户体验，提升业务效率。”
此次B轮融资的成功，不仅为Fluid Topics带来了资金支持，更将推动其在全球范围内扩大影响力，引领客户服务领域的智能化变革。
英语如下：
**News Title:** “AI Customer Service Platform Fluid Topics Secures €15 Million in Series B Funding, Pioneering the Era of Automated Services”
**Keywords:** AI customer service platform, Fluid Topics, €15 million funding
**News Content:**
**Title:** AI-Powered Customer Service Platform Fluid Topics Completes €15 Million Series B Financing
Recently, Fluid Topics, a leading global digital platform for automated customer service, announced that it has successfully secured €15 million in Series B funding from renowned European investor Kennet Partners. The investment will fuel Fluid Topics’ acceleration in innovation and expansion within the intelligent customer experience domain.
Fluid Topics is a SaaS (Software as a Service) platform that aims to consolidate a company’s diverse knowledge resources, encompassing technical documentation, datasets, and marketing materials. Utilizing advanced algorithmic technology, it accurately understands user needs and delivers personalized, real-time search services. This innovative approach significantly enhances efficiency and satisfaction for clients seeking support and services.
As reported by Tech.eu, this funding round acknowledges Fluid Topics’ efforts in applying AI to customer service. With the acceleration of digital transformation, the demand for efficient and intelligent customer service platforms is on the rise, and Fluid Topics’ solution addresses this market requirement.
The CEO of Fluid Topics stated, “We are deeply grateful for Kennet Partners’ trust and support. This funding will enable us to accelerate product development, expand our market reach, and further enhance our services to help more businesses optimize their customer experience and boost operational efficiency.”
The successful Series B financing not only provides financial backing to Fluid Topics but also propels its global expansion, spearheading the transformation of the customer service sector with智能化 solutions.
【来源】https://tech.eu/2024/04/04/fluid-topics-raises-15m-for-genai-powered-customer-service/
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