近日，电商巨头淘宝宣布了一项重大技术升级，其智能客服系统“店小蜜”将基于先进的人工智能大模型进行全面升级，并计划于2024年6月向全行业推出。目前，淘宝已邀请部分商家参与测试，以确保新功能的稳定性和效能。
据淘宝官方透露，升级后的店小蜜在AI问答能力上实现了显著提升，答案准确率已高达85%。这一改进将使店小蜜在售前咨询、售后服务、数据洞察及接待质检等关键环节发挥更大作用，为商家和消费者提供更为精准和高效的服务体验。店小蜜的升级不仅能够减轻商家客服的压力，还能通过智能化的数据分析，帮助商家更好地理解消费者需求，优化运营策略。
淘宝此次对店小蜜的升级，是其在人工智能领域的一次重要探索，也是电商行业客户服务智能化的一大步。随着AI技术的不断进步，淘宝致力于将前沿科技融入日常运营，以提升整体的商业效率和服务质量。未来，淘宝店小蜜有望成为商家与消费者之间更智能、更贴心的桥梁，进一步推动电商行业的智能化转型。
英语如下：
News Title: “Taobao’s ‘Shop Assistant AI’ Upgrade: Accuracy Rises to 85%, Full Industry Launch in June”
Keywords: Taobao Shop Assistant AI, AI Upgrade, June Launch
News Content:
Taobao, a major e-commerce giant, recently announced a significant technological upgrade to its intelligent customer service system, “Shop Assistant AI,” which is set to be rolled out across the industry in June 2024. The platform has invited a select group of merchants to participate in testing to ensure the stability and effectiveness of the new features.
According to Taobao officials, the upgraded Shop Assistant AI has seen a remarkable improvement in its question-answering capabilities, with an accuracy rate now reaching 85%. This enhancement will enable the AI to play a more significant role in crucial areas such as pre-sales咨询, after-sales service, data insights, and quality inspection, providing more precise and efficient service experiences for both merchants and consumers. By alleviating the workload on merchant customer service teams, the upgrade also allows for smarter data analysis, helping businesses better understand consumer needs and optimize operational strategies.
Taobao’s update to Shop Assistant AI represents a significant exploration in the field of artificial intelligence and a substantial step forward in the智能化 of customer service in the e-commerce industry. With continuous advancements in AI technology, Taobao is committed to incorporating cutting-edge tech into its daily operations to enhance overall business efficiency and service quality. In the future, Taobao’s Shop Assistant AI is poised to become a smarter and more considerate bridge between merchants and consumers, further propelling the industry’s transformation towards digital intelligence.
【来源】https://www.jiemian.com/article/10656784.html
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