近日，全球领先的自动化客户服务数字平台——Fluid Topics宣布完成了一笔1500万欧元的B轮融资，投资方为知名投资机构Kennet Partners。这一轮融资将进一步推动Fluid Topics在人工智能领域的技术创新和市场拓展。
Fluid Topics以其基于SaaS的平台著称，该平台能够将企业的各类产品知识，包括技术文档、数据集和营销材料，进行统一整合。通过运用先进的算法，平台能够深度理解用户需求，实时提供个性化、精准的信息服务，显著提升客户体验和工作效率。
据Tech.eu报道，Fluid Topics此轮融资将主要用于加强其产品开发，以满足日益增长的市场需求。同时，公司计划扩大销售和服务团队，以支持全球范围内的业务扩张。这一举措预示着 Fluid Topics 将在AI驱动的客户服务领域扮演更加重要的角色，引领行业向更智能、更高效的方向发展。
Fluid Topics的创始人兼首席执行官表示：“我们非常荣幸得到Kennet Partners的信任和支持。这笔资金将使我们能够加速技术创新，为全球企业提供更强大的客户支持解决方案，帮助他们在数字化转型的浪潮中保持竞争优势。”
此次B轮融资的成功，不仅是对Fluid Topics现有业务模式和技术创新能力的认可，也为AI驱动的客户服务市场注入了新的活力，预示着未来这一领域的广阔前景。
英语如下：
**News Title:** “AI Customer Service Platform Fluid Topics Raises €15 Million in Series B Funding, Pioneering a New Era in Technical Documentation Search”
**Keywords:** AI customer service, Fluid Topics, €15 million funding
**News Content:**
**Title:** AI-Powered Customer Service Platform Fluid Topics Secures €15 Million in Series B Financing
Recently, Fluid Topics, a leading global digital platform for automated customer service, announced it has successfully closed a €15 million Series B funding round led by renowned investor Kennet Partners. This investment will fuel further innovation in artificial intelligence and expansion into new markets for Fluid Topics.
Fluid Topics is known for its SaaS platform, which consolidates a company’s diverse product knowledge, including technical documents, datasets, and marketing materials, into a unified source. By leveraging advanced algorithms, the platform deeply understands user needs and delivers personalized, accurate information in real-time, significantly enhancing customer experience and productivity.
According to Tech.eu, the fresh funding will primarily be used to strengthen product development to meet the growing market demand. Concurrently, the company intends to expand its sales and service teams to support its global growth ambitions. This move signifies Fluid Topics’ ascending role in the AI-driven customer service landscape, propelling the industry towards increased intelligence and efficiency.
The founder and CEO of Fluid Topics commented, “We are thrilled to have the trust and support of Kennet Partners. This investment enables us to accelerate technological innovation, delivering more powerful customer support solutions to global businesses and helping them maintain a competitive edge in the digital transformation era.”
The successful Series B funding not only validates Fluid Topics’ existing business model and technological prowess but also infuses new vitality into the AI-driven customer service market, forecasting a promising future for this domain.
【来源】https://tech.eu/2024/04/04/fluid-topics-raises-15m-for-genai-powered-customer-service/
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