人工智能呼叫解决方案和呼叫中心软件公司CloudTalk近日宣布完成了2800万美元的B轮融资。本轮融资由KPN Ventures和Lead Ventures共同领投，现有投资者Point Nine Capital、henQ、Presto Ventures和Orbit Capital也参与了本轮投资。
CloudTalk成立于2008年，旨在提供基于云的客户呼叫软件，帮助企业优化客户服务流程。其解决方案结合了人工智能技术，能够提供智能路由、自动语音识别、情感分析等功能，以提高客户满意度和运营效率。
据公司表示，本轮融资将用于扩大其产品线和市场覆盖范围，同时加强其研发团队，以继续推动呼叫中心软件的创新。CloudTalk的创始人兼CEO表示：“我们很高兴能够得到投资者的支持，这将帮助我们进一步发展我们的技术，并为全球更多企业提供更优质的客户服务解决方案。”
英文标题：CloudTalk Secures $28 Million in Series B Funding
英文关键词：AI Call Software, Series B Investment, KPN Ventures
英文新闻内容：
CloudTalk, a provider of AI-powered call solutions and contact center software, has announced the completion of a $28 million Series B funding round. The round was co-led by KPN Ventures and Lead Ventures, with participation from existing investors, including Point Nine Capital, henQ, Presto Ventures, and Orbit Capital.
Founded in 2008, CloudTalk offers cloud-based customer call software designed to optimize customer service processes. Its solutions integrate AI technology to provide features such as intelligent routing, automatic speech recognition, and sentiment analysis to enhance customer satisfaction and operational efficiency.
The company plans to use the funding to expand its product line and market reach while strengthening its research and development team to continue driving innovation in contact center software. The CEO and founder of CloudTalk expressed, “We are thrilled to have the support of our investors, which will help us further develop our technology and provide even better customer service solutions to more businesses globally.
【来源】https://tech.eu/2024/01/17/cloudtalk-raises-28m-in-series-b-funding-for-ai-powered-communication/
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