3月8日上午9时许，湖北省武汉市急救中心调度室内的紧张气氛达到了顶点。接线员陈诗诗正在与死神赛跑，她接起了一通紧急的120求救电话。“家属您现在不要害怕，急救医生已经出发；您不要激动、不要哭，不然会影响病人病情；先给他止血，用干净、干燥的布料或者T恤，按住伤口，不要松手，直到急救人员到达现场……”陈诗诗的声音沉稳而坚定，她的每一句话都像是生命的指南针，引导着焦急的家属在危急时刻做出正确的反应。
急救中心调度室的工作是24小时不间断的，每通电话都可能意味着一条生命的存亡。陈诗诗和她的同事们不仅需要快速准确地记录和处理求救信息，还需要在电话中提供必要的急救指导，直到专业急救人员到达现场。这种工作要求高度的专业性和心理素质，他们不仅是接线员，更是生命的热线守护者。
在这次紧急处置中，陈诗诗的专业表现再次证明了急救调度员的重要性。她的冷静和果断不仅为急救医生争取了宝贵的时间，也为病患家属提供了急需的心理支持。这样的故事每天都在急救中心上演，每一次铃声响起，都是一场与时间的赛跑，与生命的较量。
英文翻译内容：
Title: Emergency Hotline Guardian: The Stressful Moment of an Ambulance Dispatcher
Keywords: Ambulance Dispatching, Emergency Response, Life-saving
News content:
Around 9 a.m. on March 8th, the atmosphere inside the emergency center in Wuhan, Hubei province, was intense. Chen Shishi, an ambulance dispatcher, was on the phone with a caller who had dialed 120 for help. “Don’t be afraid, the ambulance is on its way; stay calm and don’t cry, as it may affect the patient’s condition; apply pressure to the wound with a clean, dry cloth or T-shirt, and don’t let go until the medical team arrives,” Chen’s voice was steady and determined, her words guiding the anxious family through the critical moments.
The work at the emergency center is continuous, with each call potentially representing a life-or-death situation. Dispatchers like Chen Shishi are not only required to quickly and accurately record and handle emergency information but also to provide necessary first aid instructions over the phone until professional help arrives. They are not just dispatchers; they are guardians of life on the hotline.
In this emergency response, Chen’s professional demeanor underscored the importance of ambulance dispatchers. Her composure and decisiveness not only saved valuable time for the ambulance crew but also provided much-needed psychological support to the patient’s family. Stories like this unfold daily at the emergency center, with each ring of the bell signaling a race against time and a battle for life.
【来源】http://www.chinanews.com/sh/2024/03-15/10180557.shtml
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