随着气温的骤降，许多消费者发现，他们在网上预售的冬装却迟迟未能送达。近日，一则“预售冬装，寒潮过了仍未发货”的消息引起了广泛关注。针对这一现象，律师表示，消费者可依法维护自身权益。
在我国，消费者权益保护法明确规定，商家应当按照与消费者约定的时间、地点、方式履行交付商品的义务。如果商家未能履行该项义务，消费者有权要求履行，并要求赔偿因此造成的损失。在这种情况下，消费者可以采取以下措施：
1. 保留证据：消费者在购买商品时，应保留相关证据，如订单截图、付款凭证等。这些证据将有助于在维权过程中证明购买关系和商家未履行约定义务的事实。
2. 沟通协商：当发现商品迟迟未发货时，消费者可先与商家沟通，了解具体情况，并表达自己的诉求。多数商家在沟通后都会积极解决问题，以维护企业形象。
3. 投诉举报：如果商家未能给予合理答复，消费者可以向电商平台或相关部门投诉举报。我国相关部门会对投诉进行调查处理，并给予消费者相应赔偿。
4. 诉讼维权：在尝试协商和投诉无果后，消费者还可依法向法院提起诉讼，要求商家履行合同义务并赔偿损失。
在此，律师提醒广大消费者，在购买预售商品时，要注意以下几点：
1. 选择信誉良好的商家：消费者在购买预售商品时，应选择信誉良好、评价较高的商家，以降低风险。
2. 仔细阅读商品说明：消费者在购买前应仔细阅读商品说明，了解商品的预售时间、发货时间等信息，避免盲目购买。
3. 保留相关证据：购买预售商品时，消费者要保留好订单、付款等凭证，以便在发生问题时能及时维权。
英文翻译：
News Title: How to protect consumer rights in delayed winter clothing delivery?
Keywords: Pre-sale winter clothing, delayed delivery, consumer rights
News Content:
As the temperature drops sharply, many consumers find that the winter clothing they pre-ordered online has not been delivered yet. Recently, the news of “pre-sale winter clothing, still not delivered after cold wave” has attracted widespread attention. In response to this phenomenon, lawyers say that consumers can protect their rights and interests according to the law.
In our country, the Consumer Rights Protection Law explicitly stipulates that businesses shall deliver goods to consumers in accordance with the time, location, and manner agreed upon. If businesses fail to fulfill this obligation, consumers have the right to require performance and seek compensation for the losses caused. In such cases, consumers can take the following measures：
1. Keep evidence: Consumers should retain relevant evidence when purchasing goods, such as order screenshots, payment certificates, etc. These evidences will help prove the purchase relationship and the fact that businesses have not fulfilled their obligations.
2. Communicate and negotiate: When discovering that the goods have not been delivered timely, consumers can first communicate with the businesses to understand the situation and express their demands. Most businesses will actively resolve problems to maintain their corporate image after communication.
3. Complain and report: If the businesses fail to provide a reasonable response, consumers can complain to the e-commerce platforms or relevant departments. The relevant authorities in our country will investigate and handle complaints, and provide corresponding compensation to consumers.
4. Sue for rights protection: If negotiations and complaints are unsuccessful, consumers can legally sue the businesses to fulfill the contract obligations and seek compensation for losses.
Here, lawyers remind consumers to pay attention to the following points when purchasing pre-sale goods：
1. Choose reputable businesses: When purchasing pre-sale goods, consumers should choose reputable businesses with high customer ratings to reduce risks.
2. Carefully read product descriptions: Consumers should carefully read product descriptions before purchasing, understanding information such as pre-sale time, shipping time, etc., to avoid blind purchases.
3. Retain relevant evidence: Consumers should retain order, payment, and other certificates when purchasing pre-sale goods to facilitate rights protection in case of problems.
【来源】http://www.chinanews.com/sh/2024/01-07/10141727.shtml
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