近日,山西运城一网友在去哪儿旅行 App 上订酒店时发现,自己作为钻石会员,所订酒店价格比黄金会员更高。据去哪儿网平台回应,这是因为该用户之前使用过旅“兔”愉快券,而该券只适用于黄金会员,导致价格差异。去哪儿网正在优化优惠券列表页面,以便用户更清晰地了解自己已获得和已使用的优惠券。
针对此事,去哪儿网表示深表歉意。幸运叠加券减的一元是黄金会员账户主动参与活动所得,钻石会员未参与。去哪儿网强调,正在积极改进产品,避免类似问题再次发生。
英文标题:
Qunar Travel App responds to \”secret pricing\” allegations: incorrect use of coupons caused price differences
关键词:Qunar Travel,App,secret pricing,coupons,price differences
新闻内容:
Recently, a user from Shanxi Province in China discovered that they were charged more for a hotel reservation on the Qunar Travel App than their friend who was a gold member. According to the response from Qunar Travel, the reason for this price difference was because the user had previously used the \”Travel Happy\” coupon, which was only available to gold members. The Qunar Travel platform is currently optimizing the list of coupons to help users better understand the coupons they have already obtained and used.
In response to this incident, Qunar Travel expressed its sincerest apologies. The one-dollar discount on the lucky 叠加券 was earned by the gold member account through an active participation in the activity, while the diamond member account did not participate. Qunar Travel stressed that it is actively working to improve its product to avoid similar issues from occurring in the future.
【来源】https://www.ithome.com/0/722/942.htm
Views: 1